Shipping
If you Order it,
It will Come.
Promise
Return Policy
Doing Our best to Make You Happy.
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Shipping Policy
Why do you charge shipping?
I had free shipping for a while. I took it away for simple math and YOUR benefit.
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let's say you order 3 sets of wine goblets and pay shipping
3 x $53 per pair = $159. add $30 for shipping. = $189
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with free shipping glasses went out at $68 a pair.
3 x $68 per pair + 0 shipping = $204
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and as always, I return to you, any overages in shipping.
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How much will shipping cost?
We ship by Canada Post in Canada and USPS in the USA. If you are elsewhere it will be by your postal system. I will use couriers, Fed EX,UPS or Purolator if you want to pay the additional fees.
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Do you ship internationally?
Absolutely. Painted Snowflake products are all around the world. Shipping costs are higher than in North America. While there is a base amount attached to international orders, if shipping does not total that amount, it will be refunded. Likewise, if it does not cover that required cost, I will contact you and let you know the actual cost.
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How long does it take to receive my package? Most items are made to order. That can take up to a week. Pieces need to sit 24-48 hours depending on humidity levels before heat setting. Then they are packed up to go out. It can take 3 weeks to ship to a US address. It is advised to order in advance and please be patient. If you need it by a certain date, let me know and I will see what I can do. You will receive confirmation that your order has been shipped and provided with the tracking number. You can track your parcel through Canada Post and USPS websites. ​ The value in Canadian Dollars will be reflected on your customs declarations. The cost of shipping covers ONLY the shipping not any VAT fees or duties or taxes. Those expenses are the responsibility of the consumer. My package hasn't arrived. What should I do? Nothing is more frustrating. The post office requires the recipient to contact them and advise them. They will ask for the tracking number which was provided with the shipping confirmation. ​ The Phone Number for Canada Post is 1 (866) 607-6301 The Phone Number for USPS is 1-800-ASK-USPS (1-800-275-8777) ​
Cancellations & Returns Policy
You have to Cancel.
No worries. Let me know within 24 hours of placing your order. I'll cancel it and refund your money. It's that easy.
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Returns*
Your order is packaged with care to avoid breakage.
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If something happens and it arrives damaged, please contact me within 7 days of delivery (provide pictures of the damages) and I will happily replace the item for you.
All tracked items (except glass) are covered by insurance. Once the post office determines the outcome of the parcel, they will contact me and pay the insurance. I can then send you the replacement. If your item is glass, I will ask you to cover the cost of the replacement shipping.
​After the 7 days, no refunds will be given.
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If you have any additional questions or are not happy with the resolution, please email me and let me know. I want you to be happy. Cheers, Stacey 519 277-2203 or Stacey@paintedsnowflakes.com ​ Custom orders, are not refundable.